Frequently Asked Questions

Please contact Customer Service via email at customerservice@digilube.com 

Yes. Please reach out to customerservice@digilube.com if anything needs to be changed on an order.

Many of our prices are available on our Shopify site, but if you are not able to see the item you are looking for, or would like an official quote, please email customerservice@digilube.com with your request.

Contact your Digilube-trained sales and service representative. We’re here to help resolve any issues, prevent costly downtime, reduce rework on parts, and avoid safety hazards. We care about our customers and take pride in keeping your systems running smoothly.

We can ship to Canada and Mexico, however our customers are responsible for exporting and importing the product.

ATS – Orders are entered within 24 hours and in-stock items ship within 7-10 Days. Any items that need to be ordered from ATS may have a longer lead time.

Lubricants – Orders are entered within 24 hours and in-stock items ship within 1-2 days. Special blends ship within 3-4 days.

Brushes – Orders are entered within 24 hours and in-stock items ship within 1-2 days. Non-stock items will ship within 7-10 days.

For parcel shipping, we prefer to use UPS but are able to ship with FedEx as well. For LTL shipping, we use a wide range of carriers which depends upon the customer and where the shipment will be delivered.

An estimated cost of shipping can be provided in quotes upon request. All orders on Shopify provide shipping costs, but please note we only ship parcels on Shopify.

Our invoices include tracking information, however, if you do not have the invoice available you can call in to Customer Service or email customerservice@digilube.com.

Please contact Customer Service to check on any order that may be delayed.

Yes, we are open for local pickups. Please request the local pickup when placing your order.

Please refuse shipment if the product arrives damaged. If order arrives incomplete, contact Customer Service.

Please refuse shipment if the product arrives damaged. If order arrives incomplete, contact Customer Service.

JACK series have an easy swap replacement cartridge.

ULTIMATE series are refillable with a grease gun

TITAN CL and II are easily refillable with a standard grease cartridge, the type you would use with your grease guns.

TITAN OILER is refillable

The lubers dispense at your desired settings. See installation instructions to select a range from 15 days up to 945 days to empty. The lifespan of the lubricant itself is dependent on the composition of lubricant, but we ensure the shelf life of our lubricants will last a minimum of 2 years prior to filling. The ULTIMATE and JACK Series are recommended to avoid grease separation on long settings.

Yes, A.T.S. is certified by MSHA (Mining Safety and Health Authority) for use in all mines, and ATEX certified.

They are all water and weather-resistant, but only the ELECTRO-LUBER with a weather cap are submersible up to 30 ft. underwater.

The B Switch on the ELECTRO-LUBER is applied to make it go 5% faster.

Our lubricators come with a one year warranty.

Our Shopify site does not include every grease that we supply. If you do not see your grease, please call in to Customer Service (937-748-2209) or email customerservice@digilube.com. Please remember to include what kind of luber you would like to be filled with the requested grease.

No.

Depends on if you are purchasing a gas luber, an ultimate luber, or an ultimate with a distribution block.

Ultimate’s can be refilled and reused, but gas units cannot be.